Answers To Our Most Frequently Asked Questions.

How do I get started?

Your business has many challenges. Buying basic business utilities shouldn't be one of them. Let Verdegy help setup your business electricity and telecommunications services. The process is quick and painless.

1) Click here to complete a quick and simple form to get started.

2) A manager from Verdegy will contact you directly. 

3) The energy providers may request that you complete a Letter
    of Authorization (LOA) to pull your historical energy usage. 

4) The energy providers will send you a quote based on
    your energy usage. 

5) There is nothing binding at this point until you choose one
    of the quotes and sign an agreement with the energy provider.

What is a Letter Of Authorization (LOA)?

The LOA applies only to our business customers and assists us in delivering the best possible solution and price, it requires us to retrieve your energy usage information from your local utility. We are required to secure your permission in writing.

The LOA does not bind you in any way or form. It merely enables us to properly analyze your power usage so we can deliver the best available pricing.

A completed Letter Of Authorization form can be faxed to 877-884-6550 or email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Once we receive the signed Letter Of Authorization, we will have a service manager contact you directly to give you the best available rates for your business.

Is it difficult to switch?

Switching is simple. Once you've decided which company and offer is right for you, switching is simple. Just contact the Retail Electric Provider you’ve chosen and tell them you'd like to switch, or sign up on their web site. They’ll send you a “Terms of Service” agreement, which is your new service contract. Review it carefully because after you receive it you'll only have three business days to cancel without penalty, if your Terms of Service provides for a penalty. You will also receive a postcard in the mail telling you that the switch request has been received and processed and will tell you how to cancel the switch.

When will my switch occur?

Your new electric service plan won’t take effect until your next scheduled meter read, which could take up to two billing cycles. You can ask for your meter to be read earlier, which will allow your new provider to start serving you sooner, but your provider will most likely charge you an early meter reading fee. Check with your provider to see how much this fee will be.

Will my service be interrupted?

Rest easy – switching providers will not interrupt your electricity service. All that changes is the company that sells you power, not the company that maintains the poles and wires that deliver electricity to your home or business. The reliability of your service will not be affected by your choice of provider, and if a power outage occurs for any reason, your service will still be restored just as before regardless of which company you’re with.

What about Contracts and Terms?

Some Retail Electric Providers offer plans with no minimum contract period ("month-to-month" plans), and others may offer plans with contract periods as long as three years or more. Contracts with a minimum term may have a penalty if you cancel before the contract period ends. Make sure you understand what happens at the end of the contract period with respect to the pricing of your service, and ask the Retail Electric Provider if you are unsure.

What’s the difference between Fixed and
Variable Electricity Rates?

A fixed electricity rate will generally remain the same throughout the term of a contract (with minor exceptions) and a variable electricity rate can go up or down based on the monthly changes in the electricity market. If you choose a plan with a long contract period and a fixed rate, you will have certainty that your price will not change during that time. While this may help your household budgeting, if market prices fall you may have to wait until your contract expires to enjoy a lower price. Variable rate plans can provide the benefit of an immediate pass-through of falling market prices, but will also rise if natural gas and electricity prices spike due to natural disasters or cold winters. Make sure you understand how and under what conditions your rate can change when selecting a plan, and pick the one that's right for your needs.

How do I know if my provider uses
Renewable/Green Energy?

If you want a plan that is renewable, check the provider's Electricity Facts Label to see how the plan's electricity is generated from renewable resources such as wind, solar, hydroelectric, geothermal, landfill gas, or biomass. Retail Electric Providers are also allowed to designate products that use electricity generated by natural gas, which is a relatively clean fuel, as "green". Make sure you understand these distinctions when researching your options.